Privacy Policy

1. Introduction

This Privacy Policy describes how ReclAIm ("we," "us," or "Company") collects, uses, and discloses information when you use our beta service ("Service"). By using the Service, you consent to the practices described in this Privacy Policy.

IMPORTANT: This is a beta service. Our privacy and security practices are not fully developed or tested. We make no guarantees about data protection.

2. HIPAA Waiver

YOU EXPRESSLY WAIVE ALL RIGHTS TO HIPAA COMPLIANCE AND PRIVACY PROTECTIONS.

By using this Service, you acknowledge and agree that:

• ReclAIm is NOT a HIPAA-covered entity or business associate
• We do NOT comply with HIPAA Security Rule requirements
• We do NOT comply with HIPAA Privacy Rule requirements
• Your protected health information (PHI) is NOT protected under HIPAA
• We do NOT enter into Business Associate Agreements (BAAs)
• You voluntarily waive all HIPAA privacy rights and protections
• You assume all risks of transmitting sensitive medical information

3. Information We Collect

We collect the following types of information:

3.1 Personal Information

• Name
• Email address
• Phone number
• Insurance information (company, policy number)

3.2 Protected Health Information (PHI)

• Medical denial reasons
• Denial letters and medical documentation
• Health insurance claim information
• Medical history and treatment information
• Any other health-related information you provide

3.3 Technical Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics
• Cookies and tracking technologies

4. How We Use Your Information

We may use your information for any purpose, including but not limited to:

• Providing and operating the Service
• Processing insurance appeal submissions
• Training and improving AI models and algorithms
• Research and development
• Analytics and performance monitoring
• Marketing and promotional purposes
• Sharing with third-party service providers
• Compliance with legal obligations
• Any other business purpose we deem appropriate

5. Information Sharing and Disclosure

We may share your information with third parties without restriction. This includes:

5.1 Service Providers

• Cloud hosting providers (data storage and processing)
• AI and machine learning service providers
• Analytics and monitoring services
• Email and communication platforms
• Payment processors (if applicable)

5.2 Business Transfers

Your information may be transferred in connection with a merger, acquisition, sale of assets, bankruptcy, or other business transaction.

5.3 Legal Requirements

We may disclose your information to comply with legal obligations, court orders, or government requests.

5.4 Other Purposes

We reserve the right to share your information for any other purpose with or without notice to you.

6. Data Security

WE DO NOT GUARANTEE THE SECURITY OF YOUR DATA.

While we implement some security measures, we make no warranties about data security. Your information may be:

• Accessed by unauthorized parties
• Lost, corrupted, or destroyed
• Intercepted during transmission
• Compromised in a data breach
• Stored on unsecured servers
• Exposed due to system vulnerabilities

YOU ASSUME ALL RISKS ASSOCIATED WITH DATA SECURITY. We are not responsible for any security breaches or unauthorized access to your information.

7. Data Retention

We may retain your information indefinitely for any purpose. We have no obligation to delete your data upon request.

Data retention practices may change without notice. We make no guarantees about data backup, recovery, or deletion.

8. Your Rights and Choices

As a beta user, you have LIMITED rights regarding your data:

8.1 Access and Correction

You may request access to or correction of your data, but we are not obligated to fulfill such requests.

8.2 Deletion

You may request deletion of your data, but we reserve the right to retain it for any purpose, including legal compliance, business operations, or AI training.

8.3 Opt-Out

Your only guaranteed opt-out option is to stop using the Service. However, data already collected may be retained indefinitely.

8.4 California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). However, as a beta service, we may not be able to fulfill all CCPA requests.

9. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. Use them at your own risk.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from minors. If you are under 18, do not use this Service.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including countries with weaker data protection laws. By using the Service, you consent to these transfers.

12. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Track your usage and behavior
• Store preferences and session data
• Collect analytics and performance data
• Enable third-party advertising and tracking

You can disable cookies in your browser, but this may affect Service functionality.

13. AI and Machine Learning

Your data, including PHI, may be used to train and improve AI models. This includes:

• Feeding your data into machine learning algorithms
• Using your information for model training and testing
• Sharing anonymized or de-identified data with AI service providers
• Incorporating your data into aggregate datasets

We do not guarantee that de-identification will prevent re-identification.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time without notice. Changes are effective immediately upon posting. Your continued use of the Service constitutes acceptance of the modified Privacy Policy.

15. No Liability

WE ARE NOT LIABLE FOR ANY PRIVACY BREACHES, DATA LOSSES, OR UNAUTHORIZED ACCESS.

You agree that we shall not be held responsible for:

• Data breaches or security incidents
• Unauthorized access to your information
• Misuse of your data by third parties
• Identity theft or fraud
• Any damages arising from privacy violations

16. Contact Us

If you have questions about this Privacy Policy, you may contact us at:

Email: privacy@reclaimhealth.ai
Website: www.reclaimhealth.ai

Note: We are not obligated to respond to privacy inquiries during the beta period.